Troubleshooting Class Technology (On Your Own)

It’s 2020 — and we’re well into the digital age at this point. Headphones that don’t have a cord? Watches you can call your friends with? Self driving cars? (okay, sort of not there yet — but nearly there!).

Doesn’t it feel like it’s hard to keep up?

We feel it too. Even when we’re teaching and taking movement classes over the internet, it can also feel like we’re falling behind when technology goes wrong.

If you feel like this, let me assure you — you’re not alone.

At Core to Coeur, we want you to be prepared with your own digital “boxing gloves” to take on any of the tech blows that come your way. Here are some ways to set yourself up and take class like the best on our platform.

Check your internet speed.

It is crucial that your internet speed is up to par before class starts. Check your internet speed on your device in the space you plan to take or teach class. You can do a quick test here.

For a group video call, we like to say the minimum download speed (from the test above) should be 512Kbps (equivalent to 0.512 Mbps) and a minimum upload speed (from the test above) should be 128Kbps (equivalent to 0.128 Mbps).

When in doubt, refresh your page.

Once you’ve checked your speed — leave the digital studio (aka Zoom meeting) and return through the “Class Clock” on the Core to Coeur platform.

Switch up your browser.

Sometimes it’s best to just switch over to a different browser. Google Chrome and Firefox typically has the most seamless experience on Core to Coeur, so if you’re experiencing issues on a different browser, consider downloading Google Chrome or Firefox if using zoom in the browser.

If your internet is down and you’re in a group class, try using a mobile device or tablet that has its own dedicated cell connection. Before class, download the ZOOM Cloud Meetings from your App Store onto your mobile device, and when you click on the Class Clock on the Core to Coeur site, you’ll be directed there automatically. If you take class from a laptop or desktop, download the Zoom Client App from the Zoom website before launching class.

Select a default source for your video and audio.

If you are using your laptop to take class, your computer will most likely default to the camera and microphone built into the laptop. But if you have a external webcam that has better quality, you should be sure that this is what you use for class!

Set up your computer’s settings so that anytime you open your teacher’s digital studio, your video and audio sources are the highest quality.

To set your computer’s preferences for the webcam, read the following steps:

  • For Windows: Click on the Windows button (bottom left hand corner) and select Control Panel. Click on Devices and Printers. Check if the webcam is listed. Right click on webcam. Click on “Set this device as default”.

**Note: You might also need to set your browser preferences (ie. Safari, Google Chrome, Firefox, etc.) to have default settings for camera and microphone. Follow this link to see browser-specific instructions!

Familiarize yourself with the functions in the studio.

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Teacher functions
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Student functions (mobile view)

Locate the buttons above at the bottom center and corners of your screen. The microphone and camera buttons allow you to enable/disable as you see fit. Can’t hear yourself? Make sure your mic is on. Can’t see yourself? Click the video icon or see the previous step.

Need to communicate that you’re having camera/mic issues? Type in the chat box. You can choose to chat with everyone, or select the teacher/student who you would like to direct.

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Clicking on the three-dots More button will populate this window for more advanced settings

For Students: Want to only see your teacher’s screen? Hover over your teacher’s window and click the three dots icon and select “Pin video”. This will make sure your teacher is enlarged, even if others are talking during class. You can still see everyone in class in small window by choosing Gallery View. Note, if you’re on mobile, you might have to swipe left or right to access the gallery view.

For Teachers: Your room will remain “locked” so that only students with your room link will be able to request entry. They cannot enter class when you have not joined the meeting, and they cannot enter unless you “admit” them. Not seeing a prompt to admit your waiting students? Click the Participants button to see the list of those who are waiting. You can also selectively mute/unmute participants from the Participants button or by clicking mute/unmute on each student’s window. There is an advanced option to mute participants upon entry and selectively unmute them as you see fit. You can find this setting by clicking the Participants button then the “More” dropdown.

For teachers: SPOTLIGHT MODE! This function will make your screen appear the largest on all of your students’ screens. They will still be able to see themselves and others in class in smaller windows (in Gallery view), but the largest screen they see will not toggle between who’s speaking. This is IDEAL for what we do. Please note, spotlight mode is only available if 3 or more people are in the room.

Arrive early.

This goes for both students and teachers and will allow any of the unforeseen tech issues to be resolved and it lets you set your camera angle just right before everyone is arrived and ready to move. 5–10 minutes should be just enough.

Need more help? Email us: care@coretocoeur.com

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Core to Coeur is the marketplace for teaching and taking live movement, wellness, and fitness.

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